Professional Managed Services
Our Managed Services portfolio provides management of your currently deployed infrastructure so that you can focus on your core business and enhance agility, reduce cost, and provide you absolute peace of mind.
Pioneer follows well established frameworks and industry benchmarks such as ITIL, COBIT, Lean, Six Sigma and PMI. We have 16 dedicated CoEs on different technologies that is backed by an innovation bench of 300 engineers and 50 automation experts.
Our portfolio includes:
Managed Network
We provide network router, switch, link and modem reconfiguration as well as VLAN configuration management. We also provide proactive network fault identification, diagnosis, escalation, fault resolution, escalation management as well as network recovery in case of any outage. As part of infrastructure management, we also monitor bandwidth usage, CPU and memory usage and generates performance reports.
Managed Security
We use an IP-based KVM for remote infrastructure management. We monitor and administer your firewall, deploy scripting for policy backups, monitor performance and update software with patches. We also makes security related changes to your firewall like updation of blacklists, rule-based configuration changes and disabling ICMP packets.
Managed Servers
We perform remote infrastructure management and proactive round-the-clock monitoring of your servers. We track availability and utilisation of disk space, memory, network bandwidth and processing. We follow your incident management procedure for resolving incidents and we recommend workarounds to address issues. We also provide user management services, security administration and cluster administration.
Managed Storage
We provide storage solution management, monitors key resources and interconnects the storage solution. As part of its IT infrastructure services, we will manage and ensure peak performance of your storage solution, warn you about issues and suggest solutions for them. We also ensure regular backup, data protection and data recovery in the event of a system failure or an IT disaster. In case of a failure of your backup software, we can also assist in coordination with the vendor.
AWFIS
We have been using Pioneer Online services, and we are pleased about two things - high uptime and timely support. Since the time we have been using Pioneer services, we have had zero downtime, and we are delighted.
Rattish Shekhar
Head of IT
Ellenki College of Engineering and Technology
As an academic institution, we need high redundancy and reliable internet availability during examinations, which is critical. Pioneer Online understood our pain point and built a robust fiber network backed by Gigabit wireless resulting in zero downtime since we have been using their services.
M. Sambasiva Reddy
Director
Chilkur Balaji College
Throughout our journey with Pioneer, we have enjoyed their services powered by high network availability, high speed and excellent 24X7 support. It will be noteworthy to mention that their teams are exceptionally customer-centric.
Srinivas
IT Head
KL University
In the event of a global covid pandemic situation, an educational institution conducting online classes and exams to the student fraternity without disturbing their academic calendar by overcoming the challenges of COVID-19 is a bit challenging. We are very proud of ourselves. Read More..
A. Satya Kalyan
CTO
VIGNANA JYOTHI
We at Vignana Jyothi believe that seamless connectivity is the key to acquiring the latest knowledge, helping students grow. With Pioneer's reliable and seamless Internet, now students are connected to comprehensive knowledge resources.
Ravi
Asst. Professor
Deloitte
"Great Customer Support and excellent Internet service". I highly recommend Pioneer's Internet.
Kuldeep Burra
Manager Cyber Risk Services & Risk Advisory
RA Chem Pharma Limited
Pioneer technicians have been trained adequately for any technical support 24/7. Almost all technical issues get resolved by tech team at the earliest which would otherwise take a couple of days to resolve, all the very best Pioneer.
Sartah
IT Manager
Transmission Corporation of Telangana Limited
I am pleased with the service I receive from Pioneer. They respond and rectify my issues immediately and follow up to ensure if I am facing any further problems. I feel amassed that Pioneer has such a passionate and committed to assisting its valued customers.
Santosh
IT AE
Park Hyatt
Pioneer team attends to my issues instantly and resolves them super-fast... something that I did not experience with the other ISP's in Hyderabad whose services I had used before. Great job Pioneer
Rajendar
IT Manager
Mantra Technologies Private Limited
We are happy to use Pioneer Services for the last three years. We are delighted to say that services are extraordinarily satisfactory and reliable. We wish to continue for future engagements also. We particularly appreciate you as an individual and your proactive support team for making our experience so delightful.
Sumit Patel
Manager-IT
ABSYZ Software Consulting Pvt. Ltd
Uninterrupted broadband service is a challenge today, and I found Pioneer is one of them. I have used multiple broadband & ILL services. But not satisfied with any of them compared with Pioneer.
Sabarinath Kancherla
Infrastructure Manager
Bizgaze
Pioneer offers rock-solid and reliable Internet bandwidth required for our product development centre. Pioneer's customer service is outstanding. And we are happy to opt for Pioneer as our primary internet service provider.
Uday Kiran
CEO & Co-Founder
Customer Support
+91 40 48485858
support@pol.net.in