General Services

• What services does Pioneer Online provide?
  Pioneer Online offers broadband, leased lines, managed network services, cloud solutions, hosting services, co-location services, dark fiber, and dedicated IPs.
• What regions are covered by Pioneer Online's services?
  Services are available across Telangana, Andhra Pradesh, Tamil Nadu, Karnataka, Maharashtra and all major cities in India.
• How does Pioneer Online ensure reliable service?
  With a robust infrastructure, dedicated support teams, and Class "A" ISP certification, Pioneer Online ensures consistent and high-quality service.

Broadband and Internet Plans

• What broadband speeds does Pioneer Online offer?
  Plans range from basic speeds to high-speed options up to 1 Gbps.
• Are there unlimited broadband plans available?
  Yes, Pioneer Online offers unlimited broadband plans with no data caping.
• Does Pioneer Online offer any additional benefits with broadband plans?
  Select plans may include IPTV/Live TV with 500+ channels and OTT premium services.
• What is the minimum contract period for broadband services?
  The minimum contract duration varies quarterly, half-yearly and yearly.

Technical and Installation

• How long does it take to install a new broadband connection?
  Installation is typically completed within 2-3 business days after feasibility checks and payment.
• What equipment is required for the broadband connection?
  A compatible router is required. Pioneer Online may provide equipment based on the plan.
• Can I use my own router for the connection?
  Yes, as long as it meets Pioneer Online's technical requirements.
• What is dark fiber, and who needs it?
  Dark fiber is unused fiber-optic cable infrastructure for businesses needing dedicated, custom network setups.
• What happens if there’s an issue with my connection?
  You can contact our 24/7 support via phone, email, WhatsApp and the mobile app to log complaints or request assistance.

Payments and Billing

• What are the payment options for broadband services?
  Payments can be made online via the web portal, mobile app, 3rd party payment app (Phone Pe Google Pay, etc) , RTGS, NEFT or through offline modes like cheques.

• Can I upgrade or downgrade my broadband plan?
  Yes, plan changes are possible by contacting the customer support team.

Mobile App and Customer Portal

• What features are available on the Pioneer Online mobile app?
  The app supports online payments, complaint registration, usage tracking, and account management.

Support and Troubleshooting

• How can I contact customer support?
  1. ISP Support: +91 40 48485858 / support@pol.net.in
  2. Broadband Support: +91 40 43435353 / support@pioneerelabs.com
• What is the average response time for support tickets?
  Most issues are addressed within 24 hours. Critical issues may be prioritized.
• What troubleshooting steps should I try for internet issues?
  1. Restart your router.
  2. Check cables and connections.
  3. Contact support if the issue persists.

Specialized Services

• Does Pioneer Online offer services for corporate offices?
  Yes, businesses can opt for SMB, leased lines, managed networks, and dedicated IP services.
• What co-location services are available?
  Secure data center facilities with high uptime for hosting servers and critical infrastructure.
• Are there any offers for gated communities or bulk plans?
  Yes, tailored plans are available for gated communities, SMBs, and public sector organizations.